Customer Service Assessments

The Call Center Data Entry [audio] test measures the speed and accuracy of the test taker in conducting data entry in conjunction with information delivered audibly. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed...
Customer Service Skills Survey measures the test taker's understanding of and attitude about customer service practices. This survey is designed to measure the customer service aptitude of any customer service representative and may be administered to those who deal with internal or external cust...
This test for Call Center Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call center employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use c...
The Technical Support Processes test assesses technical support concepts and processes as they are related to software, Internet, Windows, and overall PC support. This assessment will gauge a test taker's ability to handle the problems that come up as a technical support representative and focuse...
The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a test taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotiona...
The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize pro...
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet. 
A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations, and procedures. Questions are based on situations and issues often encountered in call center environments. The test contains questions that range from basic ...
The Call Center Basic Spelling test requires the test taker to listen to commonly misspelled basic words and type them correctly. Tests for Call Center Advanced Spelling, Call Center Math as well as Call Center U.S. Cities Spelling are also available. 
The Technical Support - IT/Network assessment is meant for IT Technical Support and Network Administrators with one or more years of experience. Topics include Internet/Network Support, Windows Support, Technical Support Concepts, and PC Familiarity. The test covers basic information used in trou...
The Call Center U.S. Geographic Locations test is designed to identify the test taker's knowledge of the location of major U.S. cities by state. While some of the cities within the test are state capitals, many cities that are included were due to their respectively high populations and, hence, t...
The Call Center U.S. Cities Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of major U.S. cities. Many of the cities included are state capitals and cities with high populations. 
This test for 911 Operators focuses almost entirely on 'Necessary Case Scenarios'--those situations that demand but one acceptable response to a particular situation. The test is broken down into subject areas in order to efficiently address the various aspects of a 911 operator's duties. The sub...
The Call Center World Geography test is designed to identify the test taker's knowledge of locations throughout the world. City, country and continent locations are requested. This test is appropriate to administer to those who will be required to know basic world geography on the job. 
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet. 
This test is suitable for call center operators with at least one year's experience. It is designed to evaluate general math skills often employed in a Call Center setting. It covers the following areas; Service Level, Production, Payroll, Time Zone Conversion, Currency Conversion and Customer Re...
The Call Center Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. T...
This test for Call Center Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call center environment. Most questions have a best and second best answer, scoring 2 and...
The Call Center Customer Service Scenario test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call center envir...
This test for Call Center Consumer Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills,...
The Call Center Advanced Spelling [Audio] Test requires the test taker to listen to commonly misspelled words and spell the word correctly. Tests for Call Center U.S. State Abbreviations as well as Call Center U.S. Cities Spelling are also available.