AUS-NZ Call Center Customer Service Survey Assessment
$27.37
AUS-NZ Call Center Customer Service Survey Assessment
$27.37
Skills Assessment
| Total Questions | 72 |
| Question Types | Multiple Choice |
| Competencies Tested | Maintaining and Promoting Positive Customer Relationships Problem Solving Knowledge of Products and Services Communication |
| Tasks Tested | Delivering Service Rude Customers Attention to Detail Customer Run-Around Customer Always Right Fast Customer Service Never too Busy Customer Complaints Never Being Too Busy Taking Advantage Priority of Customers Being Cold to Customers Can Do Attitude Promptness Willing to be Helpful Courteous Being Indifferent Customer Service Mindset Follows Through Customer Best Interest Likes Customers Empathises with Customers Takes Pride Sensitive to Others Not My Job Unhappy Customers Keeping Promises Meets Expectations Being Caring Eager to Please Being Prompt Appreciates Customers Best of His/Her Ability Saving Customer or Sale Problems Caused by Others Solving Problems Getting Rid of Customers Dissatisfied Customers Apologising to Customers Reacting Defensively That's Not Possible Level of Service Right the First Time Knowing Company Products Taking Messages Being Knowledgeable Customers on Hold What Customers Will Get Not Our Policy Products Sell Themselves The Rule Book Behaving Like a Robot Yelling Customers Returns Calls Communicating Using Foul Language Customer Brush-Off Being Courteous Thanks Customers Good Listener Being Rude Arguing with Customers Negative Customers Helping Other Employees |